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Terms & Conditions

Last updated: 15 June 2025

These Terms & Conditions (“Terms”) govern your access to and use of the Soft Landing website and services (the “Service”) operated by Redwood Network Ltd (“we”, “us”, or “our”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. About the Service

Soft Landing is an AI-assisted rental search and property evaluation tool aimed primarily at people looking for residential rental accommodation in the United Kingdom. The Service may help you to:

  • set and refine rental search preferences;
  • discover, save, and compare rental listings sourced from third-party property portals;
  • receive AI-generated summaries, scores, and chat responses about listings;
  • view maps, commute estimates, and location context;
  • create and share renter application packets; and
  • receive optional alerts (including by email or WhatsApp, where enabled).

We are a technology platform. We are not an estate agent, letting agent, property manager, mortgage broker, financial adviser, surveyor, or solicitor. We do not own, let, manage, or guarantee any property shown through the Service.

2. Eligibility

You must be at least 18 years old and capable of entering into a binding contract to use the Service. By signing up, you confirm that you meet these requirements and that the information you provide is accurate.

3. Account registration and security

Access to most features requires an account. You may register using email-based verification. You are responsible for maintaining the confidentiality of your account and for all activity under it. Notify us promptly at hello@softlanding.rent if you suspect unauthorised access.

We may suspend or terminate accounts that violate these Terms, pose a security risk, or are used fraudulently.

4. Important disclaimers about property information and AI output

4.1 Third-party listings

Property listings, photographs, prices, availability, descriptions, and agent contact details are sourced from third-party websites and portals (including, without limitation, Rightmove and other publicly available sources). We do not control, verify, or guarantee that listing information is current, complete, accurate, lawful, or still available. Listings may be withdrawn, altered, or mis-described by third parties without notice to us.

4.2 AI-generated content

Parts of the Service use artificial intelligence and automated analysis. AI-generated content (including property evaluations, chat responses, summaries, commute estimates, image assessments, and suggested messages) is provided for general informational purposes only. AI output may be incomplete, outdated, or incorrect and must not be relied upon as a substitute for:

  • in-person viewing and inspection of a property;
  • independent legal advice on tenancy agreements or your rights;
  • financial advice on affordability, deposits, or rent;
  • professional surveying, safety certification, or compliance checks; or
  • verification with the listing agent, landlord, or local authority.

You are solely responsible for decisions you make about whether to view, apply for, rent, or reject any property.

4.3 No professional advice

Nothing in the Service constitutes legal, financial, tax, immigration, or housing advice. Where the Service references tenancy terms or documents, that output is for convenience only and is not provided by a qualified solicitor. You should obtain independent professional advice before signing any tenancy agreement or making a binding commitment.

5. Acceptable use

You agree not to:

  • use the Service for any unlawful purpose or in breach of applicable law;
  • scrape, crawl, harvest, or systematically extract data from the Service except as we expressly permit;
  • attempt to bypass security, rate limits, authentication, or access controls;
  • reverse engineer, decompile, or attempt to derive source code or underlying models;
  • upload malware or interfere with the operation of the Service;
  • misrepresent your identity or impersonate another person;
  • use the Service to send spam, harassment, or unlawful communications;
  • use automated means to create accounts or send requests in a manner that burdens our systems; or
  • use listing data or AI output to build a competing product without our prior written consent.

We may investigate violations and cooperate with law enforcement or third parties where required.

6. Your content and shared application packets

You may submit preferences, notes, messages, profile information, and other content (“User Content”). You retain ownership of your User Content, but grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, process, and display it solely to operate and improve the Service.

If you create or share a public application packet or link, you are responsible for what you choose to publish and for ensuring you have the right to share that information. Shared links may be viewed by anyone with access to the link.

You must not upload content that is unlawful, defamatory, infringing, or contains sensitive personal data about third parties without a lawful basis.

7. Alerts and communications

Where you opt in to alerts (including WhatsApp or email notifications), you authorise us to send service-related and, where permitted, marketing messages to the contact details you provide. You may withdraw marketing consent at any time. Message and data rates may apply for SMS or WhatsApp depending on your provider.

WhatsApp alerts are subject to Meta/WhatsApp's terms and availability. We do not guarantee delivery timing or uninterrupted alert service.

8. Fees and future paid features

Core access may currently be free, but we may introduce paid plans, premium features, or usage limits in the future. If we do, we will present applicable pricing and payment terms before you are charged. Unless required by law, fees already paid are non-refundable except as stated at purchase.

9. Intellectual property

The Service, including its software, branding, design, and original content (excluding third-party listings and your User Content), is owned by us or our licensors and protected by intellectual property laws. We grant you a limited, personal, non-transferable, revocable licence to use the Service in accordance with these Terms.

Third-party trademarks, logos, and listing content remain the property of their respective owners.

10. Availability and changes

We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. Maintenance, third-party outages, listing source changes, or AI provider limits may affect performance. We may modify, suspend, or discontinue features with reasonable notice where practicable.

11. Limitation of liability

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

Subject to the paragraph above, we shall not be liable for:

  • acts or omissions of landlords, agents, portals, or other third parties;
  • loss arising from reliance on listing data or AI-generated output;
  • lost rent opportunities, deposits, moving costs, or consequential business losses; or
  • indirect, incidental, special, or consequential damages.

If you use the Service as a consumer, your statutory rights under the Consumer Rights Act 2015 and other applicable consumer protection laws are not affected by these Terms. To the fullest extent permitted by law, our total aggregate liability to you for claims arising out of or relating to the Service shall not exceed the greater of (a) £100 or (b) the amount you paid us for the Service in the 12 months before the claim.

12. Indemnity

You agree to indemnify and hold us harmless against claims, losses, and expenses (including reasonable legal fees) arising from your breach of these Terms, your User Content, or your misuse of the Service, except to the extent caused by our negligence or wilful misconduct.

13. Termination

You may stop using the Service at any time. You may request account deletion by contacting hello@softlanding.rent. We may suspend or terminate access if you breach these Terms or if continued provision becomes impractical. Sections that by their nature should survive termination (including disclaimers, limitation of liability, and governing law) will survive.

14. Changes to these Terms

We may update these Terms from time to time. We will post the revised version on this page and update the “Last updated” date. Material changes may also be notified by email or in-app notice where appropriate. Continued use after changes take effect constitutes acceptance of the updated Terms.

15. Governing law and disputes

These Terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, subject to any mandatory consumer rights allowing you to bring proceedings in your country of residence.

16. Contact and company details

Redwood Network Ltd
Company number: 12723723
Registered office: 1 Wades Hill, N21 1BD, London
Email: hello@softlanding.rent
Website: https://www.softlanding.rent